Core Network Management Services:
SoReal Solutions delivers premium IT services to companies that depend heavily on their IT systems for their day to day operations. Our technology management model incorporates a unique 6-step approach:
1. Strategic IT Planning: By strategically partnering with your company we are able to understand your technology needs and provide guidance on how you can achieve maximum return on your technology investment.
2. Proactive Maintenance: By proactively managing infrastructure, we achieve optimal performance and reliability. Also, by performing all of these important maintenance tasks after hours, we ensure that your business can achieve maximum productivity.
3. Real-time Monitoring, Analysis and Feedback: Our sophisticated monitoring and management systems allow us to constantly monitor your systems in real-time. This allows us to respond rapidly to any issues that may arise; many times this rapid reaction enables us to avoid more serious problems from occurring.
4. Professional Support: Our friendly team of technical experts are there to help you with any support requests.
5. Performance Reporting: Our advanced reporting systems allow us to analyse the performance of your systems, as well as our own service levels. These reports are provided to you on a regular basis, giving you the information for critical insight into the health of your network.
6. ISP Services: SoReal solutions offers integrated internet service provider services, this includes web hosting, managed or unmanaged internet connectivity, hosting services at our Gallo Manor facility
Outsourced IT Support
Every business needs reliable IT support to run effectively. We provide outsourced IT support and maintenance solutions for small to medium sized companies with any amount of computers, on either an ad hoc basis or Service Level Agreement contract.
Our experienced staff will assist you in making the right decisions when planning your ICT infrastructure. Poor planning can result in lost business and many headaches.
Remote IT Support
We found that more than 50% of all IT related problems can be resolved remotely via the internet. This makes great sense in times where IT support turnaround times and the high fuel price effects our businesses. In keeping with cost savings, We have developed remote support utilities to aid in the remote support process.Download the utilityDownload the utility
Virtual Private Networks
Interconnect your branches and mobile workers using your existing internet infrastructure and our fast, secure and reliable Virtual Private Network solutions.
Share resources throughout the office, automate tasks and communicate effectively with other team members with high-speed, reliable ethernet networks , secure wireless networks or wide area networks. We offer a full range of services including high speed wireless links, fibre links and even 3G routing solutions
We will keep your computers up and running with our maintenance services. From removing viruses and updating software, to replacing faulty hardware. You can rely on us for trustworthy and affordable maintenance.
IT Related Hardware Provision
Let us source the best available hardware for your specific needs to give you peace of mind when replacing computer equipment.
IT Related Software Provision
Run your business more effectively with software developed by some of the world's leading software companies.
Free Fax 2 Email Service
Have you ever lost an important fax because you were experiencing a power outage, ran out of fax paper or your fax machine has been damaged by lightning? We offer a free fax 2 email service where all faxes sent to your unique 0866 fax number are delivered as a PDF attachment directly to your email address.
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