Business Services

Managed IT is not just “help when something breaks”. It’s a structured service that combines support, monitoring, maintenance, and security into one plan — so issues are caught early and your IT environment stays stable. We support small and medium businesses in Gauteng with practical solutions and clear accountability.

What’s included

• Helpdesk & user support: day-to-day assistance for users, software, printers, email, and access issues.
• Proactive monitoring: uptime, disk space, server health, key alerts and early warning signals.
• Patch management: planned updates for Windows and common business apps to reduce security risk.
• Endpoint protection: baseline security (AV/EDR depending on requirements) and sensible hardening.
• Backup oversight: backup monitoring, failure alerts, and recovery assistance when needed.
• Microsoft 365 management: licensing, user administration, security basics (MFA guidance), and support.

How SLA support works

We prioritise tickets based on business impact. Outages and security incidents are treated as urgent, followed by degraded performance and standard requests. SLA options define response targets and escalation paths so expectations are clear.

Ideal for

• Businesses that want consistent support without unpredictable hourly spend
• Teams with recurring “same problems” that never get properly resolved
• Companies needing stronger security hygiene and proactive maintenance
• Growing businesses that need better onboarding, offboarding, and standardisation

Network solutions

Designing and implementing fast, robust networks companies can depend on. Your network is the foundation of everything else — phones, cloud, email, security, and your users’ daily productivity. We build and support business networks that are stable, secure, and easy to manage.

What we cover in network design and support

• Network assessments & remediation: identify bottlenecks, outdated hardware, poor Wi-Fi coverage, and risky configurations.
• Office & multi-site networks: reliable switching, structured cabling guidance, and standards that scale with your business.
• Business Wi-Fi: proper access point placement, roaming, guest Wi-Fi, and interference reduction for consistent performance.
• Firewall & segmentation: separate staff, servers, CCTV/IoT and guest traffic to improve security and reliability.
• VPN & secure remote access: enable safe connectivity for remote staff and branch offices.
• Internet failover: dual-WAN and LTE/5G backup options to reduce downtime.
• Monitoring & visibility: uptime and performance monitoring so issues are detected before they impact operations.
• Documentation: diagrams, IP ranges, device lists, and configuration notes so you’re not dependent on tribal knowledge.

Common network problems we fix

• Slow or unreliable Wi-Fi (especially in boardrooms and high-usage areas)
• Frequent disconnections, unstable VoIP calls, or dropped Teams/Zoom meetings
• Flat networks with no segmentation (higher security risk and easier spread of malware)
• Old switches/routers causing random performance issues or outages
• No failover path when fibre goes down