Remote & On-Site IT Support in Gauteng

Fast help when you need it — remote support for speed, on-site support when hands-on work is required.

SoReal Solutions supports small and medium businesses across Gauteng with practical, business-first IT support. Most issues are resolved remotely (quickly and cost-effectively), and we come on-site for hardware work, network changes, installations, and anything that needs physical presence.

What we help with

User support (logins, email, printers, software issues)
Windows and application troubleshooting
PC and laptop setup, replacement and refresh
Network troubleshooting (Wi-Fi, switches, cabling, connectivity)
Server support and performance issues
Remote access, VPN setup, branch connectivity
New user onboarding / offboarding and access control

How support is delivered

Remote support: secure tools allow us to diagnose and fix problems quickly without waiting for a site visit.
On-site support: ideal for hardware replacement, network cabinet work, new installs, and upgrades.
SLA options: priority handling and escalation for businesses that need predictable response times.

Need support today?

Send us your details and a short description of the issue. If it’s urgent, include who is affected and the business impact.

Request support

Ask about SLA options

What to include in a support request

What’s happening (symptoms + error message)
Who is affected (one user, department, everyone)
When it started and whether it’s getting worse
Any changes made recently (new ISP, updates, new device)
Screenshots or photos (if possible)

The clearer the detail, the faster we can triage and resolve.

Common outcomes

Root-cause fix (not just a temporary workaround)
Preventative recommendation (so it doesn’t repeat)
Documentation update where needed

What Clients Say?

Here are testimonials from clients..

Knowledgeable team with excellent standards. I am really satisfied with the service we received.

Michael Anderson

Michael Anderson, CEO

You guys rock! Thank you for making it painless, pleasant and most of all hassle free! I am really satisfied with the service I received.

Jenifer Sanstone

CFO, Comlink PTY (Ltd)

Everytime I call for assistance, everyone I speak to is very helpful and knowledgeable. I appreciate it!!!

Alex Hartmann

MD, #Motor Industry Client

Remote and Onsite Support for Business