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Remote and On-Site Support for Business

Remote & On-Site IT Support in Gauteng

Fast help when you need it — remote support for speed, on-site support when hands-on work is required.

SoReal Solutions supports small and medium businesses across Gauteng with practical, business-first IT support. Most issues are resolved remotely (quickly and cost-effectively), and we come on-site for hardware work, network changes, installations, and anything that needs physical presence.

What we help with

  • User support (logins, email, printers, software issues)
  • Windows and application troubleshooting
  • PC and laptop setup, replacement and refresh
  • Network troubleshooting (Wi-Fi, switches, cabling, connectivity)
  • Server support and performance issues
  • Remote access, VPN setup, branch connectivity
  • New user onboarding / offboarding and access control

How support is delivered

  • Remote support: secure tools allow us to diagnose and fix problems quickly without waiting for a site visit.
  • On-site support: ideal for hardware replacement, network cabinet work, new installs, and upgrades.
  • SLA options: priority handling and escalation for businesses that need predictable response times.

Need support today?

Send us your details and a short description of the issue. If it’s urgent, include who is affected and the business impact.

What to include in a support request

  • What’s happening (symptoms + error message)
  • Who is affected (one user, department, everyone)
  • When it started and whether it’s getting worse
  • Any changes made recently (new ISP, updates, new device)
  • Screenshots or photos (if possible)

The clearer the detail, the faster we can triage and resolve.

Common outcomes

  • Root-cause fix (not just a temporary workaround)
  • Preventative recommendation (so it doesn’t repeat)
  • Documentation update where needed

Remote and Onsite IT Support FAQs

When is remote IT support suitable?

Remote support is suitable for many software, email, Microsoft 365, printer, user access and troubleshooting requests where a secure session can resolve the issue.

When do you need onsite IT support?

Onsite support is best for hardware replacement, network cabinet work, cabling checks, Wi-Fi placement, server room tasks and physical installations.

Do you offer support for urgent business outages?

Yes. Urgent issues are prioritised by business impact, especially outages, security incidents and problems affecting multiple users.

Can support be combined with managed IT services?

Yes. Many businesses combine remote and onsite support with a managed IT services plan for clearer response expectations and proactive maintenance.

What Clients Say?

Here are testimonials from clients..

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Need managed mobile data connectivity as part of your IT environment? View our SIM Card & APN Services.

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