Microsoft Office 365 Support

Microsoft 365 is now business-critical infrastructure. It controls email, files, collaboration, identity, security and access for your staff, which means poor setup or weak administration quickly becomes a productivity and security risk. SoReal Solutions provides Microsoft 365 support across South Africa, helping businesses manage their tenants, licences, users and security with one accountable ICT partner.

We support the end user, the administrator and the business owner. Your staff get practical help with Outlook, Teams, OneDrive, SharePoint, mobile email, password resets and MFA prompts, while management gets a cleaner tenant, better licence control, stronger security and clearer governance.

Why choose SoReal Solutions for Microsoft 365?

Many providers only sell licences. That is not enough when users cannot send mail, DNS is wrong, Teams does not work, MFA locks someone out, or a mailbox has suspicious forwarding rules. SoReal Solutions understands the wider environment around Microsoft 365: domains, DNS, networks, firewalls, endpoints, backups, hosting, cybersecurity and user support. That lets us solve the actual problem rather than pushing it between suppliers.

Microsoft 365 and Office 365 services we provide

Tenant hosting, setup and administration

We help businesses create, clean up and manage Microsoft 365 tenants properly. This includes domain verification, DNS alignment, user setup, admin role review, security settings, shared mailbox planning, group structure, mail flow and practical governance. The goal is a tenant that is easy to administer, secure enough for real-world threats and simple for users to work in.

• New tenant setup: Microsoft 365 tenant creation, domain connection, DNS records, initial user structure and mailbox setup.
• Existing tenant clean-up: licence review, dormant users, admin role review, shared mailbox structure and security checks.
• Tenant administration: ongoing user changes, passwords, MFA, group membership, permissions, aliases and mailbox access.
• Exchange Online support: mailboxes, distribution lists, shared mailboxes, SPF, DKIM, DMARC, mail flow and deliverability.
• Teams, SharePoint and OneDrive: practical setup, permissions support, sync issue troubleshooting and user guidance.

Microsoft 365 licensing guidance

Microsoft 365 licensing often becomes expensive or confusing when staff roles change, licences are added in a hurry, or old allocations are never reviewed. We help align licences to the actual user requirement: email-only users, frontline users, full desktop app users, shared mailbox users, administrators, and users who need stronger security or compliance features.

Our role is to help you avoid both under-licensing and waste. We review what users need, what they actually use, where security features are required, and whether your licence mix still matches your business.

End-user support for Microsoft 365

End users do not care which admin portal setting caused the problem. They need email, files and meetings working. We provide practical support for Outlook, mailbox access, Teams meetings, OneDrive sync, mobile devices, password resets, MFA recovery, profile setup and general Microsoft 365 usage issues.

Security hardening and phishing reduction

Microsoft 365 is one of the most targeted business platforms because attackers want mailbox access, invoices, documents and identity credentials. We help reduce that risk by reviewing MFA, admin accounts, recovery methods, mailbox forwarding rules, risky sign-ins, password hygiene and email security basics.

• MFA setup and recovery support
• Admin access review and safer administrator practices
• Mailbox rule and forwarding rule checks
• SPF, DKIM and DMARC alignment guidance
• Phishing incident review and containment assistance
• Backup planning for critical Exchange Online, OneDrive and SharePoint data

Microsoft 365 migration and onboarding

We assist with new deployments, migration clean-up and structured onboarding. Whether you are moving from basic email, cleaning up an older tenant, or standardising how users are created and removed, we can help you reduce disruption and make the environment easier to support.

Additional services around your Microsoft 365 tenant

• Managed IT services: connect Microsoft 365 support to your wider IT support, devices, users and business processes.
• Cybersecurity: align Microsoft 365 security with endpoint protection, firewall policy, backups and incident response.
• Cloud hosting: integrate Microsoft 365 with hosted servers, domains, DNS, websites and business applications.
• Backup and disaster recovery: plan protection and recovery for critical email, Teams, OneDrive and SharePoint data.
• Onboarding and offboarding: create structured joiner, mover and leaver processes to reduce access and data risk.

Microsoft 365 support for businesses across South Africa

Although SoReal Solutions is based in Centurion, our Microsoft 365 service is not limited to Gauteng. Tenant administration, licensing support, Exchange Online, Teams, SharePoint, OneDrive, security hardening and end-user helpdesk support can be delivered remotely to businesses nationwide, including Johannesburg, Pretoria, Cape Town, Durban, Bloemfontein, Gqeberha, East London, Polokwane, Nelspruit, Kimberley and other South African business centres.

Microsoft 365 FAQs

Do you support Microsoft 365 nationwide?
Yes. We provide Microsoft 365 and Office 365 support across South Africa using remote support, tenant administration and structured escalation.

Can you manage our licences?
Yes. We help review, assign and rationalise Microsoft 365 licences so your users have the right functionality without unnecessary waste.

Can you support Exchange Online mail problems?
Yes. We support mailbox access, aliases, shared mailboxes, distribution groups, DNS records, SPF, DKIM, DMARC, mail flow and deliverability.

Do you help secure Microsoft 365?
Yes. We help with MFA, admin access review, mailbox rule checks, phishing risk reduction, risky sign-in review and backup planning.