Privacy Policy

Last updated: February 2026

SoReal Solutions (“we”, “us”, “our”) is an information and communications technology (ICT) company providing IT support services, networking solutions, computer-related hardware and related professional services. This Privacy Policy explains how we handle personal information when you visit our website, contact us, or use our services.

1. What information we collect

Depending on how you interact with us, we may collect:

• Names and surnames
• Email addresses
• Telephone and mobile numbers
• Company details and job titles (where supplied)
• Service and support information you provide (e.g., fault descriptions, site details, device details)
• Billing information required for invoicing and account management
• Technical information such as IP address, browser type and basic usage data

2. How we collect information

We collect information when you:

• Complete an enquiry or contact form
• Email, call or message us
• Request a quote or IT support
• Engage with our services as a client or supplier
• Browse our website (limited technical and usage data)

3. How we use information

We use personal information for legitimate business purposes, including to:

• Respond to enquiries and provide quotes
• Deliver IT services, support, hardware supply and related ICT services
• Manage client relationships, projects and service tickets
• Perform account administration, invoicing and collections
• Communicate important service information (e.g., outages, renewals, scheduling)
• Improve our services and website experience

We do not sell personal information to third parties.

4. Sharing information with third parties

We may share information with trusted third parties where necessary to operate our business and deliver services, such as:

• Hosting and infrastructure providers
• Email, collaboration and communication platforms (including Zoom)
• Payment, accounting and billing service providers
• Professional advisors (e.g., legal or accounting) where required

We only share what is necessary, and we require service providers to protect information appropriately.

5. Cookies and analytics

Our website may use cookies or analytics tools to understand site traffic and improve usability. Cookies are small files stored on your device. You can control cookies through your browser settings.

6. Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse or disclosure. No method of transmission or storage is 100% secure, but we work to maintain appropriate safeguards for the nature of the information we handle.

7. Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy, or as required by law (for example, to meet tax and accounting obligations).

8. Your rights

You may request to:

• Access the personal information we hold about you
• Correct or update inaccurate information
• Delete information where legally permissible
• Withdraw consent where processing is based on consent

9. POPIA

We process personal information in line with applicable South African data protection laws, including the Protection of Personal Information Act, 2013 (POPIA).

10. Contact us

If you have questions or requests relating to privacy, please contact:

SoReal Solutions
12 Corporate Corner, Marco Polo Street, Highveld, Centurion
Tel: +27 11 805 7503
Email: info@soreal.co.za